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Report

The State of Restaurant Delivery Errors and Fraud

Delivery errors and fraudulent refund claims are two of the most underreported cost drivers in restaurant operations. Most operators know they're losing money to chargebacks and disputed orders, but without systematic tracking they can't quantify the exposure or build a credible case for dispute. This Otter report draws on order data across thousands of restaurant locations to show how frequently errors and fraud actually occur, what the industry-wide revenue impact looks like when aggregated across platforms, how the patterns differ by restaurant type and order volume, and what the operators recovering the most disputed revenue are doing differently to catch errors quickly, document their cases, and win them.